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The agreement between you and Zengnia covering your use of FlowZen โ subscriptions, your data, acceptable use, and how either side ends it.
These terms are an agreement between you and Zengnia ("we", "us") covering your use of FlowZen ("the Service"). By creating an account, installing the app, or using the Service, you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.
FlowZen is a hosted business management platform covering finance and accounting, CRM and sales, supply chain and inventory, human resources, projects, and reporting. It is provided as software as a service โ you access it over the internet; you are not buying a copy of the software. We may add, change or withdraw features over time, and will give reasonable notice before removing something you materially rely on.
You must give accurate registration details and keep them current. You are responsible for your login credentials and for everything done under your account. Tell us promptly at support@flowzen.com if you suspect unauthorised access. Accounts are for named users โ do not share one login between people. You must be at least 16 to hold an account.
New workspaces start on a free trial of the length shown at signup. After that, continued use requires a paid subscription. Fees, billing period and included limits are those shown on our pricing page or in your order.
You keep ownership of everything you put into the Service. You grant us only the licence needed to host, process, back up and display it so we can run the Service for you. We handle personal data as described in our Privacy Policy.
You may export your data while your subscription is active. After termination we keep it for 30 days so you can retrieve it, then delete it as described in the Privacy Policy.
You must not:
We may suspend an account that breaches this section. Where the risk allows, we will warn you first.
Parts of the Service use third-party AI models to answer questions, summarise records, draft text and generate reports.
We work to keep the Service available but do not guarantee uninterrupted access. We may take it down for maintenance, and will give advance notice for planned work where we reasonably can. Any uptime commitment applies only if stated in a separate signed agreement.
The Service, its software, design and branding remain ours and our licensors'. These terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and nothing more. If you send us feedback we may use it without obligation to you.
The Service integrates with third parties such as Stripe, OpenAI, Google, Apple, AfterShip and Alohi. Their own terms govern their services and we are not responsible for them. If one changes or withdraws something, a related feature may change too.
To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that it will be error-free, or that outputs โ including accounting, payroll, tax and AI-generated figures โ will be accurate. You remain responsible for verifying them and for your own regulatory compliance.
To the fullest extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data. Our total liability arising out of these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
Nothing here excludes liability that cannot lawfully be excluded, such as for death or personal injury caused by negligence, or for fraud.
You will indemnify us against claims arising from your use of the Service in breach of these terms, or from content you upload infringing a third party's rights.
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these terms and do not fix it within 14 days of notice, if required by law, or if we discontinue the Service โ in which case we will give reasonable notice and refund any prepaid fees for the unused period. On termination your right to use the Service ends and data is handled as set out in section 4.
Use the deletion form. You do not need the app installed or the ability to sign in.
Open the deletion formWe may update these terms. For material changes we will give at least 30 days' notice in the app or by email. Continuing to use the Service after they take effect means you accept them; if you do not, you may cancel.
These terms, with the Privacy Policy and any order you sign, are the whole agreement between us. If a provision is unenforceable the rest still applies. Not enforcing a right is not a waiver of it. You may not assign this agreement without our consent; we may assign it to a successor of our business. Disputes are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have exclusive jurisdiction, without affecting mandatory consumer rights in your own country.
Zengnia โ FlowZen
Email: support@flowzen.com
Website: flowzen.zengnia.com
